Last Updated:​ January 10, 2025

Thank you for shopping at vektor.surf. We aim to ensure you’re satisfied with your purchase. Please review the policy below for details on returns and refunds. If you have questions, contact us at support@vektor.surf​ or call +1 (601) 908-9347.

1. Eligibility for Returns​

You may request a return under these conditions:

• The item is unused, in its original packaging, and includes tags or accessories.

• The return request is submitted within 30 days of delivery.

• The product is defective, damaged during shipping, or incorrect​ due to our error.

Non-returnable items:​

• Digital products (e.g., software, eBooks).

• Personalized or custom-made items.

• Products marked “final sale” or sold at a discounted/clearance price.

2. How to Initiate a Return​

To request a return:

1. Email us at support@vektor.surf​ with:

   • Your order number.

   • A detailed reason​ for the return.

   • Photos or videos​ of the item (if applicable—e.g., to show damage).

2. We will respond within 2 business days​ with instructions and a return address if needed.

Return Shipping:​

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).

• We recommend using a trackable shipping method to ensure the item reaches us safely.

3. Refund Process​

• Once we receive and inspect​ the returned item, we will notify you of approval or denial.

• If approved, the refund will be issued to your original payment method​ within 3–7 business days (depending on your bank/payment provider).

• Note:​ Original shipping fees are non-refundable unless the return is due to our mistake.

4. Non-Refundable Situations​

We cannot issue refunds if:

• The item is returned after 30 days of delivery.

• It shows signs of use, damage due to customer misuse, or is not in original condition.

• The return is requested for non-returnable items (e.g., digital goods).

5. Exchanges​

Exchanges are offered for defective or incorrect items. Contact us at support@vektor.surf​ to arrange an exchange.

6. Contact Information​

For questions or return requests:

• Email:​ support@vektor.surf

• Phone:​ +1 (601) 908-9347

• Mail Returns to:​

  ELISIA AKIKO CORTEZ

  156 PARK LAKE CIR B

  WALNUT CREEK, CA 94598

We strive to resolve issues promptly and fairly. Thank you for supporting vektor.surf!